The Noosa Shire Council is working hard to improve the heavily congested parking on its busy streets. The Noosa Transport Strategy is a long-term plan designed to free up space, improve the flow of traffic and generally make it easier for residents to get around.
A fundamental component of the strategy involves ensuring their enforcement team can effectively manage parking in the field.
As Local Laws Manager Phil Amson explained, that meant finding the right technology.
“We wanted to return to a superior model”
Noosa Shire Council and Duncan Solutions had worked together years earlier, and Phil says he loved the technology when he was first introduced to it. When the time came to refresh their parking strategy, Duncan Solutions was his first port of call.
“We needed fantastic tech and hardware to support our parking enforcement – mobile devices, bluetooth printers, not to mention the ability to feed all the data back to the council in real time and analyse it from a centralised database.”
“Over time, we realised we weren’t getting that with our previous provider – but Duncan Solutions were able to step in. They gave us increased speed, better flexibility and mobility, and delivered a fully functioning, high-tech set of products to help our parking teams.”
“We wanted to return to a superior model, like we had with Duncan initially. We ended up with a far better, far more polished final product than we had ever worked with before.”
Noosa Shire Council have revolutionised their operations with the AutoISSUE application.
How AUTOIssue changed Noosa’s parking management
The implementation of smart technology for Noosa’s parking teams paid real dividends, Phil adds.
“In terms of business outcomes, it’s been all positives. Not just on the ground either – while compliance teams definitely have an easier time of it using the AutoISSUE application in the field, the admin side of things has been amazing as well.”
“With this system, you get all of your parking data in one central space. Storing images, data, audio and video – not a problem. That kind of information can take up a lot of space, and it can really hamper the IT unit. Duncan Solutions’ system is totally self-sufficient, which takes all of that work off our hands.”
This expands beyond parking itself. Noosa Shire Council has been able to use AutoISSUE to assist with animal control and general local law infringements like residential boundary problems as well. By establishing a coherent, top-tier system for recording, transmitting and storing infringement data, Noosa has been able to make massive strides in improving its internal efficiencies.
Faster data entry means more efficiencies.
Faster data entry means more efficiencies.
Find a tech partner who works for your needs
Establishing a system like AutoISSUE can be complex – you have to be certain you’re partnering with someone who can cater to your needs. In Duncan Solutions, Phil believes Noosa Shire Council has found the ideal team to work with.
“The working relationship with Duncan has been a pleasure. We’ve never had to wait long for a response to queries, we’re thrilled with the service and product, and they jump on issues as quickly as possible. Doesn’t hurt that they’re nice people to boot!”
From the beach to the bus station, Noosa’s compliance teams can capture everything they need with the click of a button. It’s the kind of efficiency that more and more councils across Australia are adopting. Smart technology is the future of our cities, and many journeys have begun with parking.
To find out more about how parking management technology can help your operational efficiency, contact the team at Duncan Solutions.
