AF Service & Support

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  • Duncan takes pride in providing the industry-leading, comprehensive services and support for all our products reflecting our strong service ethic and culture.
  • Duncan’s AutoFIELD service provides a complete monitoring & maintenance programme for our paid parking machines, ensuring our clients optimise their revenue opportunities through >99% uptime and rapid response and repairs.
  • A proven and comprehensive proactive and reactive maintenance programme.
  • 24/7 support for our parking machine, enforcement, sensor and LPR product range.
  • Friendly people who are locally based (in Australia) and ready to assist at any time.
  • A policy of regular customer follow-up to ensure that all Duncan products are achieving the results our clients expect.
  • A range of comprehensive warranty options for the Duncan suite of hardware & software products.