Over the years, the parking industry has become technology-centric. From pay-by-plate to online portal payment options, wireless sensor technology to fixed licence plate recognition camera, cities should utilise these core parking components in order to become – and stay – smart.
However integral, these intelligent parking systems are nothing without the maintenance systems behind them. This is where a good comprehensive maintenance plan comes into play.
Stop problems in their tracks with great preventive measures
Prevention is better than the cure. This ideal rings true here at Duncan Solutions as we believe great preventive measures are a core component to any solid maintenance plan.
Undergoing extensive training on procedures and reports are just two examples of the preventive measures we put in place. Both help councils, city planners and enforcement teams stay on top of operations – ensuring bigger potential problems are kept at bay.
Doing so, teams can reap the following benefits:
- Increased productivity: When everyone is trained on the operations of a product/service and said product/service is analysed frequently, glitches should become a rare occurrence. This improves productivity and saves on time and financial resources.
- Lowered maintenance costs: By catching a problem at an early stage, teams can stop an issue from transforming into a giant repair headache and therefore save on costs.
- The increased lifespan of equipment: Spending quality time understanding and looking after your equipment can add valuable time to its lifespan.
Deal with problems quickly and effectively by being reactive
Sometimes problems rear their head, but thankfully, we have the processes in place to ensure such issues are dealt with quickly and effectively. One of these is our 24/7 customer service offering. For example, if a problem with a parking machine arises, our skilled operators will receive a real-time notification within 30 minutes alerting them to the issue – whether on-street or off-street. This means we get on top of potential issues before they have the chance to evolve into harder-to-control, costly problems.
Other core components of our reactive maintenance plan include:
- Graffiti removal.
- Cleaning and maintaining parking machine externals.
- Provision of information for the resolution of infringement disputes.
- Access to our Communications Management System – hosting and maintenance.
- Supply of spare parts and consumables.
How reports play a big role in comprehensive maintenance planning
To ensure maintenance and revenue KPIs are respected, smart cities should consult monthly data reports. These should cover the performance of the service, all maintenance activities undertaken for that month, complaints and customer concerns and any occupational safety and health (OSH) incidents.
The most consulted maintenance reports at Duncan Solutions include:
- The Asset Management Module: This allows users to effectively manage all aspects of their physical assets in the field. This could include error reporting, asset communications and performance.
- The Event Management Module: Here, users have access to a wide variety of system events and communications. This could include asset communications, diagnostic events and file download events.
- The Alarm Management Module: This report allows users to view current and historic alarms raised by field assets or the system. This ties seamlessly into our Field Maintenance System to allow for an efficient and effective management of asset maintenance by our qualified service technicians.
If you’re looking to enhance your smart city or see improvements to your current parking operations, start reaping the rewards of a solid maintenance plan. Get in touch with the team at Duncan Solutions today.